Get Real is Cape Town’s leading house music festival, renowned for redefining the live entertainment scene through world-class production, spectacular visuals, and high-energy electronic music experiences. We are seeking two vibrant, customer-centric Sales Assistants to join our growing in-house festival operations team in Cape Town. This is a premium opportunity for a high-energy professional with a retail background to transition into a structured, desk-based environment, acting as an in-office brand ambassador to handle direct ticketing, VIP hospitality packages, and exclusive festival merchandise pipelines for our community and corporate clients.
Daily Responsibilities
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In-House Consultations: Engage directly with inbound leads, fans, and platform applicants via phone, email, and live chat, delivering polished consultations on Get Real’s upcoming festival dates, ticket tiers, and premium experiences.
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Pipeline Enrollment: Guide festival-goers and corporate groups step-by-step through our digital ticketing and registration systems, ensuring they select the right ticket categories, hospitality suites, and exclusive merchandise packages for their goals.
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Sales & Target Delivery: Convert platform inquiries into active, premium ticket and festival retail sales, consistently meeting daily and weekly revenue and onboarding targets.
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CRM Data Management: Maintain 100% accurate, real-time records of all client interactions, booking updates, and transaction statuses within our central database.
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Brand Representation: Maintain an impeccable, articulate, and highly encouraging tone that aligns with our brand’s world-class professional standards and high-energy festival identity.
Requirements
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Proven Experience: A strong background in target-driven retail sales, event hospitality, or customer-facing consultative roles where you regularly hit performance metrics.
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Market Alignment: Deep comfort operating in high-volume client environments, aligning with the active Retail search trends in the Cape Town market.
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Communication Skills: Exceptional verbal and written communication skills, with a polished, professional, and persuasive tone suited for a premier live music brand.
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Tech Literacy: High proficiency navigating digital platforms, modern box-office/POS software, CRM tools, and online payment gateways.
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Self-Direction: High intrinsic motivation and the discipline to manage a busy digital queue independently within our structured framework.
Ideal Candidate
The ideal candidate will be:
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Highly empathetic yet deeply target-driven, motivated by hitting sales and box-office milestones.
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Articulate and quick on their feet when handling objections and mapping out premium experiences for festival attendees.
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Organized and proactive when managing follow-ups with prospective ticket buyers and corporate groups.
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Comfortable working within structured corporate processes and performance-tracking metrics.
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Ready to transition their face-to-face retail sales hustle into a professional, high-growth environment.
What We Offer
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Competitive Baseline + Commission: A stable monthly salary supplemented by an aggressive incentive structure for exceeding sales and package targets.
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Professional Stability: Join an established brand with a proven track record of success and a premium footprint in live music productions.
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Career Transition: Escape traditional retail mall hours and shift into a sophisticated digital operations role with clear growth pathways.
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Direct Impact: Work directly within a flat organizational structure where your front-line sales success is highly visible to primary decision-makers.
How to Apply
To ensure your profile is accurately synchronized with our internal tracking system, please submit your application and sync your resume directly through our official portal at getreal.co.za. Alternately, you may submit your application directly via Indeed using the reference GR-SA-2026-06.
Job Summary
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Role: Sales Assistant
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Employment Type: Full-Time
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Location: Cape Town (Office-Based)
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Salary: R10,000 – R12,000 (Per Month) + Performance Incentives
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Reference: GR-SA-2026-0